Shipping policy

Shipping Methods:

1. Shipping Methods and Timeframes:

  • We offer several shipping options for our customers to choose from, including Free Standard Shipping, Standard Shipping, Secured Shipping and Fast Secured Shipping. The shipping cost for each option is as follows:

    • Free Standard Shipping: $0.00
    • Standard Shipping: $7.00
    • Secured Shipping: $14.00
    • Fast Secured Shipping: $25.00

2. Processing Time:

  • Orders are processed within 1-3 business days after payment confirmation.
  • Please note that processing times may vary during peak seasons or promotional periods.

3. Shipping Rates:

  • Shipping rates are calculated based on the destination, package weight, and selected shipping method.
  • Customers can view the shipping costs during the checkout process before finalizing their order.

4. International Shipping:

  • Luxenook offers international shipping to select countries.
  • International shipping rates and delivery times may vary based on the destination and shipping method chosen.

5. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • Customers can track their orders using the provided tracking number through our website or the carrier's tracking portal.

6. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • Luxenook reserves the right to cancel orders or adjust shipping methods for restricted items.

7. Shipping Address:

  • Customers are responsible for providing accurate shipping information.
  • Luxenook is not liable for orders shipped to incorrect addresses provided by the customer.

8. Shipping Delays:

  • While we strive to deliver orders promptly, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may affect delivery times.
  • Luxenook will not be held responsible for delays beyond our control but will assist in resolving any issues to the best of our ability.

9. Shipping Insurance:

  • All orders are insured against loss or damage during transit.
  • In the event of a lost or damaged shipment, customers should contact Luxenook's customer support for assistance in filing a claim.

10. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by the customer or failed delivery attempts, additional shipping fees may apply for reshipment.
  • Please review our Returns & Exchanges Policy for more information on returns related to shipping issues.

11. Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please contact Luxenook's customer support team at contact@luxenook.shop

12. Policy Updates:

  • Luxenook reserves the right to update or modify this shipping policy at any time without prior notice.
  • Any changes to the shipping policy will be effective immediately upon posting on our website.

By placing an order with Luxenook, you agree to abide by the terms and conditions outlined in this shipping policy.