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Order Cancellation

Order Cancellation - Your Options and How to Cancel an Order

At Luxenook.shop, we understand that sometimes plans change, and you may need to cancel your order. We want to make this process as straightforward as possible for you. Please take a moment to review our order cancellation policy and steps to cancel an order.

Order Cancellation Policy

We offer a limited window of time during which you can cancel your order. This is because we strive to process and ship orders quickly to ensure you receive your items in a timely manner. Here are the key points of our order cancellation policy:

  1. Cancellation Timeframe: You can cancel your order within 24h of placing it. After this period, we may have already processed and shipped your order.

  2. Quick Processing: We aim to process orders promptly, typically within 24h-48h of order placement. If you wish to cancel, please act swiftly.

How to Cancel an Order

If you decide to cancel your order within the allowed cancellation timeframe, please follow these steps:

  1. Contact Us: Send an email toContact@Luxenook.shop as soon as possible, with the subject line "Order Cancellation Request."

  2. Provide Order Details: In your email, include the following information:

    • Your full name
    • Order number
    • Reason for cancellation
  3. Confirmation: You will receive an email confirmation from us within 24h acknowledging your order cancellation request.

  4. Refund: If your order is canceled within the allowed timeframe, we will process a refund to your original payment method as soon as possible. Please allow 7 business days for the refund to reflect in your account.

Important Note: If your order has already been processed, shipped, or is in transit, it may not be possible to cancel it. In such cases, you can follow our Return & Exchange Policy for returning the order once it is delivered.

Contact Us for Assistance

If you have any questions or need assistance with the order cancellation process, please don't hesitate to contact our customer support team at Contact@Luxenook.shop or+44 746-230-5748. We're here to help!

Changed Your Mind?

We understand that circumstances change, and we want you to be completely satisfied with your shopping experience. If you have any doubts or questions about your order before completing your purchase, please reach out to us. We're happy to provide any information or guidance you need to make an informed decision.

Thank you for choosing Luxenook.shop for your fashion needs. We appreciate your trust in our products and services.