Skip to content
Open cart
0

Your cart is empty

Continue shopping

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Luxenook.shop FAQ page! We've compiled a list of commonly asked questions to assist you in making the most of your shopping experience with us. If you have any additional questions or need further assistance, please feel free to contact our customer support team.

General Questions:

1. What is Luxenook.shop?

  • Luxenook.shop is an online clothing store specializing in a wide range of fashion products, including apparel, accessories, and more. We're here to help you express your unique style and feel confident every day.

2. How can I contact Luxenook.shop customer support?

  • You can reach our customer support team via email at Contact@Luxenook.shop or by phone at+44 746-230-5748.

3. Do you have a physical store?

  • Currently, Luxenook.shop operates exclusively online, allowing us to provide you with a vast selection of products and competitive pricing.

Ordering and Shipping:

4. How do I place an order?

  • To place an order, simply browse our website, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the on-screen prompts to complete your order.

5. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. You can view all available payment options during the checkout process.

6. How can I track my order?

  • Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor the status and location of your package.

Returns and Exchanges:

7. What is your return and exchange policy?

  • Our return and exchange policy allows you to initiate a return within 30 days of receiving your order. The item must be in new, unused condition with its original packaging. Please refer to our Return & Exchange Policy for full details.

8. How do I initiate a return or exchange?

  • To initiate a return or exchange, please email us at Contact@Luxenook.shop with your order details and reason for the return. Our customer support team will guide you through the process.

Custom Duties and Taxes:

9. Do I have to pay customs duties and taxes on my international order?

  • Depending on your country's customs regulations, your international order may be subject to customs duties and taxes. These charges are the responsibility of the recipient (you). Please review our Custom Taxes page for more information.

10. How do I contact customs authorities for more information on duties and taxes?

  • You can contact your country's customs authorities or customs broker directly for specific information on customs duties and taxes.

Still Have Questions?

If your question isn't answered here or if you need further assistance, please don't hesitate to contact us. We're here to provide you with the information and support you need to make your shopping experience with Luxenook.shop a fantastic one!

Contacting Luxenook.shop:

If you have questions, please email our support team atContact@Luxenook.shop

Email:Contact@Luxenook.shop

Phone: +44 746-230-5748

Address: 9153 Jerry Dr, Juneau, Alaska 99801, USA

Opening Hours: Mon to Fri: 9:30AM-6:30PM / Saturday: 9:30AM-5PM